28 Sanday Street, Palmerston 9430, Otago, New Zealand

zephyry@caravanconnectionnz.com

+64 3 465 1973

Privacy Policy

Effective Date: August 26, 2026

CARAVAN CONNECTION NZ LIMITED (“we,” “us,” or “our”) operates the e-commerce website www.caravanconnectionnz.com (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information You Provide to Us

  • Identity Data: Name, surname, username, or similar identifier.
  • Contact Data: Billing address, shipping address, email address, and telephone numbers.
  • Financial Data: Payment card details and bank account information (processed securely through third-party payment gateways; we do not store your full credit card information).
  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Information Automatically Collected

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Usage Data: Information about how you use our website, products, and services, including browsing actions, patterns, and pages viewed.
  • Cookies Tracking Data: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information to improve your browsing experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Process and Deliver Orders: To fulfill your purchases, manage payments, fees, and charges, and collect and recover money owed to us.
  • To Manage Customer Relationships: To notify you about changes to our terms or privacy policy, and to ask you to leave a review or take a survey.
  • To Improve Our Website: To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To Personalize User Experience: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To Communicate with You: To send you updates, newsletters, marketing materials, and other information that may be of interest to you. You can opt out of receiving these communications at any time.
  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, security breaches, or fraudulent activities.

3. Sharing and Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your personal information with selected third parties in the following circumstances:

  • Service Providers: We share information with third-party vendors, services providers, and contractors who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Delivery Partners: We disclose your shipping details, name, and phone number to postal and courier services to ensure the accurate delivery of your purchased items.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Site. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie.

  • Essential Cookies: Required for the operation of our website, enabling core features like security, network management, and accessibility.
  • Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functional Cookies: Used to recognize you when you return to our website and remember your choices (such as your user name or language choice).
  • Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our website and advertising more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We use Secure Sockets Layer (SSL) encryption technology to safeguard your sensitive information during transmission. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and the applicable legal requirements.

7. Your Legal Rights

Depending on your location, you may have the following rights under applicable data protection laws regarding your personal data:

  • Right of Access: You have the right to request copies of your personal data held by us.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below.

8. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including personal data, to New Zealand and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children’s Privacy

Our Site is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Third-Party Links

This Site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about us. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

  • Company Name: CARAVAN CONNECTION NZ LIMITED
  • Website: www.caravanconnectionnz.com
  • Email Address: zephyry@caravanconnectionnz.com
  • Physical Address: 28 Sanday Street, Palmerston 9430, Otago, New Zealand
  • Phone Number: +64 3 465 1973