Effective Date: August 26, 2026
1. Overview and Acceptance of Terms
Welcome to the official e-commerce platform of CARAVAN CONNECTION NZ LIMITED, accessible via www.caravanconnectionnz.com. These Terms of Service form a legally binding agreement between you, the website user and shopper, and CARAVAN CONNECTION NZ LIMITED, the registered operator of this automotive tool and car accessory retail platform. By accessing our website, browsing product listings, creating a user account, submitting an order, or engaging in any other form of interaction with our platform, you confirm that you have fully read, understood, and unconditionally agreed to abide by every provision outlined in this document. If you do not consent to any clause within these Terms of Service, you are not authorized to access our website, place any orders, or utilize any services offered on our platform.
As a specialty automotive goods retailer founded by a team of car enthusiasts and professional mechanics, our core business focuses on sourcing reliable, durable, and practical car care tools, repair kits, and interior accessories for every type of driver. All operations conducted through our website, including product listing, order processing, customer support, and after-sales services, are designed to deliver on our promise of making your car maintenance experience easier, safer, and far less frustrating. These terms apply to every visitor, registered user, and customer accessing our platform, regardless of their geographic location, and govern all transactions conducted between you and our company via www.caravanconnectionnz.com.
2. Platform Eligibility
To place an order on our website or create a registered user account, you must be at least 18 years of age, or meet the legal age of majority requirement in your country of residence. If you are using the platform on behalf of a minor, you assume full and complete responsibility for all actions undertaken by the minor, including any orders they place under your supervision, and you agree to be liable for all associated charges, fees, and legal obligations arising from such activity. You confirm that all information you submit during account registration, checkout processing, or any other form submission on our website is accurate, complete, and kept up to date at all times. You are strictly prohibited from using our platform to impersonate any other individual or legal entity, or to misrepresent your identity, purchasing authority, or account affiliation for any fraudulent or unauthorized purpose.
When you create a user account on our platform, you hold exclusive full responsibility for maintaining the confidentiality of your account login credentials, including your account password, and you are 100% liable for all activities that are conducted under your registered account. You agree to notify us immediately once you detect any unauthorized access to your account, or any other security breach related to your user profile on www.caravanconnectionnz.com. CARAVAN CONNECTION NZ LIMITED will not be held responsible for any loss or damage that arises directly from your failure to properly secure your account details, and we reserve the unconditional right to suspend or permanently terminate any user account that shows clear signs of unauthorized use, fraudulent activity, or repeated violations of these Terms of Service.
3. Product Descriptions, Availability and Accuracy
All products listed on our website, including our heavy-duty automotive repair tools, car air fresheners, in-car garbage bags, headrest hooks, and all other interior accessories, are described with the highest possible level of accuracy. Consistent with our “Pro Tested” service commitment, every product we list is rigorously tested in real garage and road scenarios before it is made available for purchase, to ensure it meets professional durability and performance standards for all drivers ranging from daily commuters and weekend off-roaders to hobby mechanics. We make every reasonable effort to eliminate typographical errors, specification inaccuracies, or content omissions on all product pages, but we do not guarantee that all platform content is completely free of these minor issues. You acknowledge that color variations displayed on your personal device screen may differ slightly from the actual color of the physical delivered product, due to differences in screen calibration across different hardware devices, and this minor variation will not qualify as a valid reason to initiate a return outside of our standard 30-day hassle-free return policy.
While we maintain an up-to-date, real-time inventory tracking system for all our products, we cannot unconditionally guarantee that every item marked as “in stock” on our website will be available for dispatch at the exact moment your order is submitted. We reserve the full right to modify, update, or permanently discontinue any product line on our platform at any time without prior advance notice, even if the product was previously listed as available for purchase. If we discover after you submit an order that the product you purchased is completely out of stock and cannot be restocked within a reasonable timeline, our 24/7 dedicated customer support team will reach out to you within 24 hours to inform you of this situation, and present you with three clear options: waiting for the confirmed restock date of the product, choosing a comparable alternative product of equal or higher value at no extra cost to you, or receiving a 100% full refund for the out-of-stock item with no hidden processing fees.
4. Order Submission, Acceptance and Payment Policies
When you successfully fill in all required checkout details and submit an order on our platform, this action constitutes a formal, legally recognized offer to purchase your selected products under all the terms and conditions outlined in this document. Our team reserves the full discretionary right to accept or decline any submitted order for legitimate operational reasons, including but not limited to payment information verification, detection of suspicious fraudulent purchasing activity, unmarked inventory shortages that were not reflected on our website, or situations where product listings contain clear, obvious pricing or description errors that would make the transaction unreasonable to fulfill. After your payment for the submitted order is confirmed, you will receive an automated order confirmation email sent to the email address you provided at checkout, which lists all purchased items, total order value, selected shipping address, and estimated delivery timeline. This automated confirmation email only serves as an acknowledgment that we have received your order, and does not represent our formal legal acceptance of your purchase agreement. Your order is only formally accepted and the purchase contract is finalized when our internal order processing team reviews, validates, and marks your order as ready for dispatch.
All payment transactions processed on our website are handled through fully encrypted, PCI-compliant secure payment gateways that meet the highest international data security standards, ensuring that none of your sensitive payment card details or personal financial information is ever stored on our local servers, and all data is protected from unauthorized third-party access. You confirm that you are the legal authorized holder of the payment method you use to complete the purchase, and that all submitted payment information is valid, current, and has sufficient available funds to cover the total cost of your order. We reserve the right to place a temporary pre-authorization hold on your submitted payment method before formal order processing takes place, to verify that sufficient funds are available to cover the order total. This pre-authorization hold will be fully released immediately if your order is subsequently declined or cancelled before dispatch. Unless otherwise explicitly stated on the product listing page, all product prices displayed on our website are denominated in Euros. All applicable local sales tax, goods and services tax, or international import duties that apply to orders shipped outside of New Zealand are the exclusive sole responsibility of the customer, unless we have explicitly confirmed in writing that all taxes and duties are included in the advertised product price.
5. Shipping, Delivery and Risk of Loss
In line with our advertised “Fast Safe Shop” service commitment, every valid in-stock order placed before our local New Zealand daily 4PM cut-off time will be dispatched within 24 hours, to ensure you receive your automotive gear as quickly as possible. We partner exclusively with fully tracked, trusted local and international courier services to handle all order deliveries. Once your order leaves our warehouse and is dispatched, you will receive a separate shipping confirmation email that includes a unique public tracking number, which you can use to monitor the real-time delivery progress of your parcel on the courier’s official website. You are fully responsible for providing a complete, accurate, and easily accessible shipping address during the checkout process, and you agree that we will not be liable for any delayed delivery, lost parcel, or extra re-shipping costs that arise directly from you submitting an incorrect, incomplete, or inaccessible shipping address at the time of order submission.
The full risk of loss, theft, or accidental damage to all ordered products transfers over to you at the exact moment the courier service confirms successful delivery to your designated shipping address, via their official delivery signature or digital delivery confirmation system. If you receive a parcel with obvious signs of external structural damage that poses a risk to the integrity of the products inside, you must note this damage clearly on the courier’s official delivery confirmation form at the moment you receive the parcel, and contact our 24/7 customer support team within 48 hours of delivery to submit a formal damage claim. We will work directly with our partnered courier on your behalf to process all valid damage claims, and arrange for a free replacement of the damaged goods or a 100% full refund for the affected items once you provide clear photographic evidence of the damaged packaging and defective products. All estimated delivery timelines listed on our website or in your order confirmation email are non-binding reference timelines, and CARAVAN CONNECTION NZ LIMITED will not be held liable for any delivery delays caused by courier operational disruptions, customs clearance procedures, extreme severe weather events, public health safety restrictions, labor strikes, or any other circumstances that are outside of our reasonable direct control.
6. Returns, Refunds and Exchanges
All products purchased from www.caravanconnectionnz.com are automatically covered by our advertised 30-day hassle-free return policy, with the return period calculated starting from the exact date you successfully receive your delivered order. To qualify for a valid return, the product must remain in its original unused, undamaged condition, with all original factory packaging, attached tags, included accessories, and accompanying documentation fully intact. Products that show clear signs of damage caused by improper use, accidental drops, unapproved modifications, or normal operational wear and tear will not be eligible for a standard return. Before sending any product back to our warehouse, you must first submit a formal return request to our customer support team, via any of our official contact channels including our support email zephyry@caravanconnectionnz.com, our contact phone line +64 3 465 1973, or the built-in contact form on our website’s dedicated Contact page. Our team will review and approve all valid return requests within 24 hours, and issue you a unique official return authorization number, along with the region-specific correct return shipping address for your location. Any product returned to our warehouse without a pre-issued valid return authorization number will not be accepted by our team, and you will not be eligible to receive a refund for these unapproved returned items.
Once our warehouse operations team receives your returned parcel and completes the full inspection of the product to confirm it meets all return eligibility requirements, we will process your full refund for the product purchase price within 3 to 7 business days, and the refund amount will be issued back to the exact original payment method you used to place the corresponding order. The original shipping fees you paid for your initial order are non-refundable, unless the return is directly required because our team shipped you an incorrect product, or the delivered product has unadvertised manufacturing defects that were not noted on the original product listing page. For all customers residing within New Zealand, we will cover 100% of the return shipping costs for all return requests related to defective products or our internal fulfillment errors. For international customers outside New Zealand, you will be responsible for covering all return shipping costs unless your return request is proven to be caused by a verifiable error on our part. Exchanges for different product sizes, alternate variants of the same product, or other items of equal market value can be arranged directly through our customer support team during the return process, with absolutely no restocking fees applied for all valid exchange requests.
7. Prohibited User Activities
When accessing and using our e-commerce platform, you agree that you will not utilize the website for any unlawful, harmful, or unauthorized purpose. Strictly prohibited activities include, but are not limited to, intentionally uploading or transmitting computer viruses, malware, or any other malicious destructive code that can damage our website infrastructure, disrupt the shopping experience for other registered users, or gain unauthorized access to our server systems and stored data. You are not permitted to use web scrapers, crawling bots, or any other automated data collection tools to extract product data, pricing information, customer contact details, or any other protected content from our website for commercial resale, unauthorized price comparison aggregation, or other unsanctioned commercial purposes, unless you first obtain explicit written permission from a duly authorized representative of CARAVAN CONNECTION NZ LIMITED.
You are strictly forbidden from submitting fraudulent orders, providing false payment information, placing orders using stolen or unapproved payment card details, or attempting to exploit pricing errors, unused discount code loopholes, or the terms of our return policy for personal financial gain. We reserve the right to immediately cancel any suspicious fraudulent order, withhold eligible refunds for confirmed fraudulent activity, and report all verified fraudulent transactions to the relevant local law enforcement agencies in New Zealand and your country of residence. You also agree that you will not post or transmit any abusive, defamatory, harassing, discriminatory, or illegal content in product reviews, customer feedback sections, or any other interactive user-generated areas of our website. We reserve the full unconditional right to remove any inappropriate non-compliant user-generated content at any time, and to permanently ban any user who repeatedly violates these platform conduct rules from accessing our website and making any future purchases.
8. Intellectual Property Protection
All content published on www.caravanconnectionnz.com, including but not limited to product descriptions, original product photography, website custom layout designs, brand logos, all text copy, banner slogans, underlying website source code, promotional video content, and all other original creative materials featured on our platform, are the exclusive intellectual property assets of CARAVAN CONNECTION NZ LIMITED, and receive full legal protection under New Zealand national copyright law, international trademark regulations, and all relevant global intellectual property protection treaties. You may not reproduce, distribute, modify, publicly display, republish, or commercially exploit any of our protected website content for any purpose without first obtaining explicit written authorization from our authorized company management.
The brand name “CARAVAN CONNECTION”, our website domain www.caravanconnectionnz.com, and all associated official logos, registered product line brand marks, and custom advertising slogans used across our platform are both registered and unregistered exclusive trademarks belonging solely to CARAVAN CONNECTION NZ LIMITED. No user or third-party external website is granted any license or permission to use our trademarks, domain names, or official brand assets for any commercial purpose without our prior written consent. You are prohibited from framing our full website or any individual product listing page on an unrelated third-party platform without our explicit approval, and you may not use hidden meta tags, invisible keyword stuffing, or other misleading SEO techniques that misuse our brand names or trademarks to drive traffic to unrelated third-party websites. Any unauthorized unapproved use of our intellectual property assets will be treated as a formal violation of these Terms of Service, and we reserve the full right to pursue all available legal remedies to cease the unauthorized use, and claim full financial compensation for any commercial damages we incur as a direct result of this violation.
9. Limitation of Liability
To the maximum full extent that is permitted under applicable New Zealand consumer protection legislation, CARAVAN CONNECTION NZ LIMITED, our company directors, employees, authorized business partners, and contracted third-party service providers will not be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of our website, or from any product you purchase via our platform. This excluded scope of damages includes, but is not limited to, lost business profits, lost operational revenue, lost stored data, personal injury claims that are not directly proven to be caused by our gross negligence, or any general inconvenience caused by occasional website service interruptions, unexpected platform downtime, or order fulfillment delays outside of our control.
Our total aggregate maximum legal liability for any and all claims related to your use of our website or your specific product transaction, regardless of the legal basis of the claim, is strictly and absolutely limited to the total purchase price you paid for the specific order that forms the subject of your claim. No provision outlined in this section is intended to exclude or restrict any of your non-waivable statutory consumer rights that are guaranteed under the New Zealand Consumer Guarantees Act 1993, or other applicable national consumer protection laws in your country of residence, which cannot be legally excluded by a mutually agreed contractual agreement.
10. Contact Information and Support
Our 24/7 dedicated customer support team is always online and available to assist you with any automotive tool related questions, order status tracking queries, or post-purchase after-sales issues at any time of day. If you have any questions, concerns, or formal disputes related to these Terms of Service, your submitted order, any of our listed products, or any other aspect of your shopping experience on our platform, you may reach out to us via our official verified contact channels at any time:
- Registered Physical Business Address: 28 Sanday Street, Palmerston 9430, Otago, New Zealand
- Official Contact Phone Number: +64 3 465 1973
- Official Business Email Address: zephyry@caravanconnectionnz.com
We make every reasonable operational effort to respond to all urgent customer support inquiries within 60 minutes, and to all non-urgent customer queries no later than 24 hours from receipt, to ensure all your concerns are resolved quickly and effectively.
11. Terms Modification
CARAVAN CONNECTION NZ LIMITED reserves the full right to update, revise, or modify these Terms of Service at any time, at our sole and absolute discretion. These updates may be implemented to reflect changes to our day-to-day business operations, new product line launches, updates to relevant applicable local legal regulations, or improvements to our published customer service policies. Any updated revised version of these Terms of Service will be posted publicly on our Terms of Service page on www.caravanconnectionnz.com, with a clearly marked new effective date prominently displayed at the top of the revised document. Your continued access to and use of our website, or submission of new product orders after the publicly posted effective date of the updated Terms of Service, will constitute your full, unreserved acceptance of all changes and modifications made to the terms. We encourage all registered users and website visitors to review this Terms of Service page on a regular periodic basis, to stay fully informed of the current active policies that govern your use of our automotive goods e-commerce platform.
12. Governing Law and Dispute Resolution
These Terms of Service shall be governed by, and interpreted strictly in accordance with, the laws of New Zealand, without regard to its conflict of law legal principles. Any dispute, claim, or controversy arising out of or related to these Terms of Service, your use of our website, or any product purchase made from our store will first be submitted for resolution via good faith, face-to-face or written direct negotiation between you and our senior customer support management team, within 30 calendar days of you formally submitting a written dispute notice to our official support email address. If the dispute cannot be resolved amicably through this period of good faith direct negotiation, any formal legal proceedings related to the unresolved dispute will be submitted exclusively to the jurisdiction of the competent courts located in the Otago region of New Zealand, and both parties to this agreement irrevocably consent to the personal jurisdiction of these specified courts.
13. Final Clauses
If any individual provision of these Terms of Service is subsequently found to be invalid, unenforceable, or unlawful by a court of competent jurisdiction, all remaining full provisions of these Terms of Service will remain in full legal force and binding effect, and will continue to apply as fully enforceable terms to both parties. No failure by CARAVAN CONNECTION NZ LIMITED to enforce any specific right or provision outlined in these Terms of Service will be interpreted as a permanent waiver of that right or provision, and no such single waiver will be considered a continuing valid waiver for any future subsequent violation of the same term. These Terms of Service, alongside our publicly published Shipping Policy, Refund and Returns Policy, and Privacy Policy, constitute the complete entire binding agreement between you and CARAVAN CONNECTION NZ LIMITED, and supersede all previous prior oral or written discussions, informal agreements, or understandings related to your use of our automotive e-commerce platform.