28 Sanday Street, Palmerston 9430, Otago, New Zealand

zephyry@caravanconnectionnz.com

+64 3 465 1973

Shipping Policy

Effective Date: August 26, 2026

Welcome to the Shipping Policy of CARAVAN CONNECTION NZ LIMITED (“we,” “us,” or “our”). This policy governs the shipping, handling, and delivery tracking of all automotive tools, interior accessories, and car care products purchased through our official e-commerce store at www.caravanconnectionnz.com.

We are committed to delivering your orders quickly, safely, and transparently. Please read the terms below to understand our dispatch timelines, shipping rates, carrier options, and customs responsibilities.

1. Order Processing and Dispatch Timelines

We know how important it is to get your automotive tools in time for a weekend fix or daily commute. That is why we offer a swift processing pipeline:

  • 24-Hour Dispatch: All standard orders are processed, packaged, and handed over to our shipping carriers within 24 hours of successful payment validation, excluding weekends and official public holidays in New Zealand.
  • Daily Cut-Off Time: Orders placed before 2:00 PM (NZST) Monday through Friday will begin processing on the same calendar day. Orders placed after this cut-off time, or over the weekend, will be processed on the next available business day.
  • Order Modifications: Once an order is placed and enters our automated processing system, we cannot guarantee changes to the items or the shipping address. Please double-check your shipping details carefully during checkout.

2. Domestic Shipping within New Zealand

We proudly offer comprehensive domestic shipping coverage across both the North Island and South Island of New Zealand.

  • Shipping Carriers: We partner with reliable domestic couriers, including NZ Post, CourierPost, and Aramex New Zealand, to ensure your items are handled with extreme care.
  • Delivery Timelines:
    • Standard Shipping: 2 to 5 business days.
    • Rural Deliveries (RD addresses): May require an additional 1 to 3 business days depending on courier route frequencies.
  • Domestic Shipping Rates: Shipping rates are calculated dynamically at checkout based on the total volumetric weight of your parcel and your precise delivery zip code. We offer fixed flat-rate options for lightweight items like car headrest hooks and air fresheners.

3. International Shipping Destinations

To serve car enthusiasts worldwide, CARAVAN CONNECTION NZ LIMITED offers international shipping options to select countries across Australia, North America, Europe, and Asia.

  • International Delivery Timelines:
    • Express International Shipping: 5 to 10 business days.
    • Standard International Shipping: 10 to 20 business days.
  • Please Note: These timelines are estimates provided by our global logistics partners (such as DHL, FedEx, and UPS). Deliveries may occasionally experience delays due to peak holiday seasons, severe weather conditions, or local customs checks.

4. Customs, Duties, and Import Taxes

For all international orders shipped outside of New Zealand, please take note of the following customs regulations:

  • Customer Responsibility: The recipient is the importer of record and must comply with all laws and regulations of the destination country. CARAVAN CONNECTION NZ LIMITED does not collect or manage local import duties, value-added taxes (VAT), Goods and Services Tax (GST), or customs brokerage fees at checkout.
  • Payment of Fees: All customs clearance fees, import tariffs, or local administrative handling charges must be paid entirely by the customer upon the parcel’s arrival in the destination country.
  • Abandoned Parcels: If you refuse to pay customs duties or reject the shipment because of unexpected import fees, the carrier may abandon the package or return it to our warehouse. If the package is returned, any costs incurred for return freight and administrative penalties will be deducted from your potential product refund.

5. Shipment Tracking and Delivery Confirmation

We believe in keeping you fully informed throughout the entire transit journey.

  • Tracking Number Activation: As soon as your parcel is labeled and scanned out of our fulfillment warehouse, an automated shipping confirmation email will be sent to your registered email address. This message will contain your carrier name, tracking number, and a direct tracking hyperlink.
  • Real-Time Status Updates: Please allow up to 24 hours for the tracking number to display active tracking events on the carrier’s portal.
  • Delivery Status: Once the carrier logs a package as “Delivered” with a time stamp, geolocation check, or photo proof of delivery, the package is legally considered fully delivered to the buyer.

6. Lost, Stolen, or Damaged Packages

We pack all heavy-duty tools and delicate glass fragrance diffusers securely to withstand global transit. However, accidents can sometimes happen.

  • Damaged Items in Transit: If your package arrives visibly broken, crushed, or leaking, please take high-quality photos of the outer box and the broken item immediately. Contact our support team within 48 hours of delivery so we can file an official insurance claim with the carrier and arrange a replacement.
  • Stolen Parcels / Missing Deliveries: If your tracking history states “Delivered” but you cannot locate your package, check with your household members, neighbors, or around secure drop spots on your property first. If the item remains missing, contact us within 7 days. We will assist you in launching a formal trace investigation with the courier carrier.
  • Incorrect Address Failures: We are not liable for packages that are permanently lost or delivered incorrectly due to a typo or incomplete address provided by the buyer during checkout.

7. Warehouse Location and Pickup

All products are safely stored and dispatched from our primary operations center in the Otago region.

  • Corporate Address:
    CARAVAN CONNECTION NZ LIMITED
    28 Sanday Street, Palmerston 9430, Otago, New Zealand
  • No Local Pickup: Please note that our physical facility operates strictly as a fulfillment and shipping warehouse. We do not maintain a public commercial retail storefront at this address, and we cannot facilitate direct over-the-counter pickups or walk-in purchases. All orders must be processed online and delivered via our courier network.

8. Contact Information

If you have any questions about this Shipping Policy, need help checking a shipping route, or require tracking assistance, our dedicated 24/7 customer support team is ready to help:

  • Company Name: CARAVAN CONNECTION NZ LIMITED
  • Website URL: www.caravanconnectionnz.com
  • Support Email: zephyry@caravanconnectionnz.com
  • Phone Number: +64 3 465 1973